Privacy Policy


Privacy Policy

Hex Store and it management team holds high regards for your privacy and complies with relevant legal regulations and requirements with respect to data gathering, processing, storage, and transfer. By using our website, you give permission to Hex Store for using your information as per our Privacy Policy. If you do not accept this policy and our terms, please discontinue your use of Hex Store. Being said that, we are extremely committed to safeguarding your privacy as the customer information is critical to our business survival and we do not indulge in selling of information to third parties. However, we may complement this information with the information received from third parties, such as credit card agencies. We share information only as described by our Privacy Policy with our affiliates. The following Privacy Policy provides a complete detail regarding our use of your information, including both general and personal information, which you provide during your visit to our website.

Collecting of and Using Personal Information

When you visit Hex Store website, we automatically collect information regarding your device, including IP address, web browser, cookies installed on the device, and time zone. We may also collect information regarding products and web pages of Hex Store you view, the search terms that brought you to our webpage, and how you interact with us. When you decide to purchase an item, you may provide us with some personal information that we may collect, store, and use for providing services to you and as per our contractual obligation to understand our customers to improve our services further. This information includes name, phone number, home address, e-mail address for ordering and subscribing to us, billing, feedback, visits to website, and order history. We may also keep a record of any transactions carried our between us and save information that you provide for registering as a Registered user.

The personal information that you provide is used by us to register you with our website and to fulfill our promise of providing quality services to you. We may also record and analyze your shopping preferences in order to communicate with you about products and services that may interest you. When you provide us with such information, you will be given an option to stop receiving such information.

Disclosure of Your Information

The information that you provide is shared by our group companies and supplies so that they stock products and services that interest you. The information is also shared with companies such as warehousing service providers and delivery for managing your order and processing your payment. The information is also shared with government bodies to comply with Kuwaiti laws and regulations, third parties involved with us, and agencies who collect information relating to site traffic, demographics, sales, and other commercial data.


The information is collected using new technologies such as cookies. These technologies help Hex Store in tracking website activity, evaluating trends, monitoring activities, and preparing necessary reports. By accepting our Privacy Policy and Terms of Use, you also consent to use of Hex Store cookies. However, if you do not wish to do so, you can always erase cookies from your PC’s hard drive, select the option of asking you before storing a cookie, or simply block all cookies.

Security and Fraud Prevention

We take necessary steps to protect users and customers against unauthorized access, disclosure, modification, or obliteration of personal information. This is because customer protection is very critical to use and we do not indulge in gross negligence in this matter. We have taken all organizational and technical precautions such as use of anti-theft software and installed password and firewall protected servers to safeguard your privacy and information.

To protect our users and customers from fraudulent activities, we might share part of or complete personal information that we obtain through the transactions you complete us with other group affiliates, third parties mentioned above, and law enforcement agencies, which are indulged in fraud detection and prevention. Consequently, we also record all telephone calls made to and from us and analyzed for regulatory compliance, quality control, and detection of criminal activity apart from solving customer complaints.


You can request to receive a copy of your Personal Information stored with us to see what we retain about. For this, your need to provide a written request and supply relevant evidence to confirm your identity, such as passport copy, or identification card. We may hold this information as per requirements of law. However, you may ask us not to use for personal data for marketing purposes via our customer service center or e-mail. Moreover, we hold no responsibility of privacy practices of any websites or platforms that are not operated through Hex Store and therefore, encourage you to go through Privacy Policy of each website you visit.

Policy Changes

We shall update you regarding our modifications in our privacy policy on timely basis. This may represent any changes to our business operations, practices, or regulatory environment. All relevant changes will be updated on our website and will be effective on the date of posting. For more information regarding our practices and for addressing your questions and complaints, please contact use by or call Hex Store on 00965-51479099.