Collecting of and Using Personal Information
When you visit Hex Store website, we automatically collect information regarding your device, including IP address, web browser, cookies installed on the device, and time zone. We may also collect information regarding products and web pages of Hex Store you view, the search terms that brought you to our webpage, and how you interact with us. When you decide to purchase an item, you may provide us with some personal information that we may collect, store, and use for providing services to you and as per our contractual obligation to understand our customers to improve our services further. This information includes name, phone number, home address, e-mail address for ordering and subscribing to us, billing, feedback, visits to website, and order history. We may also keep a record of any transactions carried our between us and save information that you provide for registering as a Registered user.
The personal information that you provide is used by us to register you with our website and to fulfill our promise of providing quality services to you. We may also record and analyze your shopping preferences in order to communicate with you about products and services that may interest you. When you provide us with such information, you will be given an option to stop receiving such information.
Disclosure of Your Information
The information that you provide is shared by our group companies and supplies so that they stock products and services that interest you. The information is also shared with companies such as warehousing service providers and delivery for managing your order and processing your payment. The information is also shared with government bodies to comply with Kuwaiti laws and regulations, third parties involved with us, and agencies who collect information relating to site traffic, demographics, sales, and other commercial data.
Security and Fraud Prevention
We take necessary steps to protect users and customers against unauthorized access, disclosure, modification, or obliteration of personal information. This is because customer protection is very critical to use and we do not indulge in gross negligence in this matter. We have taken all organizational and technical precautions such as use of anti-theft software and installed password and firewall protected servers to safeguard your privacy and information.
To protect our users and customers from fraudulent activities, we might share part of or complete personal information that we obtain through the transactions you complete us with other group affiliates, third parties mentioned above, and law enforcement agencies, which are indulged in fraud detection and prevention. Consequently, we also record all telephone calls made to and from us and analyzed for regulatory compliance, quality control, and detection of criminal activity apart from solving customer complaints.